Emergency help in China

Emergency numbers

Calls are free. A data-only eSIM cannot make ordinary calls: show the police card and staff or passers-by will call for you.

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Report it at the nearest police station (派出所) and ask for a loss report. It is free.
Take the loss report to the city’s exit-entry office (公安局出入境管理) for a passport loss certificate.
Go to your embassy or consulate for a new passport or an emergency travel document. Bring the reports and passport photos.
Go back to the exit-entry office with the new document to get a new Chinese visa or exit permit before you leave. Do it straight away: staying without a valid visa counts as overstaying.

Details differ by city. Call your embassy first: they know the local steps.

Take me to the nearest hospital

我需要看医生。请带我去最近的医院。

I’m lost. Can you help me get a taxi?

我迷路了，不会说中文。可以帮我叫一辆出租车吗？

Please write the address in Chinese

我不会说中文。可以请您把地址用中文写下来吗？谢谢！

Please call the police (110)

我需要帮助，请帮我报警（110）。

I feel unwell and need a doctor

我身体不舒服，需要看医生，但我不会说中文。请帮我找最近的医院或诊所，可以的话请帮我挂号。

Where is the nearest pharmacy?

我需要买药。请问最近的药店在哪里？

I have altitude sickness and need oxygen

我有高原反应：头痛、气短、恶心。我需要吸氧和看医生，请带我去最近的医院或诊所。

I lost my phone. May I borrow yours to call?

我的手机丢了。可以借您的手机打一个电话吗？也请告诉我最近的派出所在哪里。

I lost my passport and must report it

我的护照丢了，需要报案并开具证明。请告诉我怎么去最近的派出所或公安局出入境管理部门。

I missed my train. Can I change my ticket?

我误了火车。请问我的票还能改签吗？在哪里办理？下一班去同一个地方的车是几点？

I got off at the wrong stop

我下错站了。我把要去的地址给您看，请告诉我怎么过去，或者帮我叫一辆出租车。

Please write that down

我不会说中文，听不懂。可以请您把刚才说的话写下来吗？我用手机翻译。谢谢！

I use a wheelchair: where is the step-free route?

我坐轮椅，不能走楼梯和台阶。请告诉我无障碍通道、直梯和无障碍洗手间在哪里。